Help desk

Support

For help with Smart TV Remote for Fire TV, email LumenRiver and include enough device details for us to investigate.

Email support

Common questions

Start here for setup, compatibility, and policy questions.

Trouble connecting to a device

Check that your phone and compatible TV device are on the same network, then restart discovery from the app.

Quick app launch is not showing expected apps

Available shortcuts can vary by device, installed apps, region, and platform restrictions.

Compatible devices

Compatibility depends on device model, software version, and local network settings.

Ads and privacy

The app may use Firebase Analytics, Firebase Crashlytics, and AdMob. Read the Privacy Policy for details.